Return & Refund Policy (30-Day Policy)

At Domeluxe.store, we strive to provide you with high-quality, stylish products. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy under the following conditions.

🕒 Return Window

You may request a return within 30 days from the date your order was delivered.

📦 Eligibility for Returns

To be eligible for a return, the product must meet all of the following conditions:

  • 🔹 The item must be unused and in new, sellable condition.

  • 🔹 The item must be returned in its original packaging, including all accessories, manuals, and tags (if any).

  • 🔹 The product must not be damaged, physically broken, scratched, or show signs of wear and tear.

  • 🔹 There should be no water damage, burns, or tampering with internal parts.

  • 🔹 The product must be returned with a valid proof of purchase (order ID or invoice).

❌ Items Not Eligible for Return

  • Items damaged due to misuse or negligence by the customer.

  • Products with missing original accessories or packaging.

  • Any product used extensively or showing clear signs of wear.

  • Custom or personalized items (if applicable).

  • Items marked as Final Sale or Non-Returnable on the product page.

🔁 Exchange Policy

We only replace products if they are:

  • Defective upon arrival

  • Damaged during shipping

  • Incorrect item sent

Please contact us within 48 hours of delivery with photos/videos as proof if your item arrived damaged or defective.

💰 Refund Process

Once your returned item is received and inspected:

  • You will be notified via email about the status of your return.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.

  • In case of rejection, we may return the item back to you at your expense.

⚠️ Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

📬 How to Initiate a Return

  1. Email us at support@domeluxe.store with:

    • Your Order ID

    • Reason for return

    • Clear photos/videos of the product (if defective or damaged)

  2. Our team will review your request and respond with return instructions.

  3. Ship the item securely using a trackable courier service.

💡 Tips for a Smooth Return

  • Do not discard original packaging until you are sure you want to keep the item.

  • Always keep your receipt or invoice for quick processing.

  • Pack the item carefully to avoid damage during return shipping.

If you have any questions, feel free to contact our support team at support@domeluxe.store. We're here to help!